What to Expect with Rocket City Photo
From Booking to Delivery
Your Rocket City Photo Appointment Resource Guide
This guide is designed to make your experience with Rocket City Photo as smooth and stress-free as possible. Here, you’ll find helpful tips, what to expect at your appointment, and answers to common questions – all to help your listings shine. Think of this as your go-to resource for preparing your property, planning around weather, and getting the most out of your real estate media.
Helpful Guides and Links
From Booking to Delivery
From booking your appointment to receiving your final media, we’ll walk you through what to expect, how to prepare your property, and tips for a smooth, stress-free shoot.
On-Time Arrival
Our photographer will arrive promptly at the scheduled appointment time. Depending on the size of the home and services ordered, appointments typically take about 1 hour.
Fast Turnaround
We know real estate moves fast, and so do we. All media is delivered by 5:00 pm the day after your appointment.
Simple File Delivery
You’ll receive an email with a direct link to access your files, no login needed.
Friendly Support Every Step of the Way
Have a question or need help before, during, or after your appointment? Our team is here for you! We pride ourselves on delivering not only stunning media, but also friendly customer service that makes the whole process stress-free.
How to Reach Us
Call or Text: 256-227-2871
Email: [email protected]
Help Us Capture Your Home at Its Best
Our goal is to make your listing look its absolute best! Having everything ready to go means we can jump right into capturing professional images that are market-ready the moment they’re delivered.
Set the Stage for Stunning Photos and real esate media
To help us stay on schedule and get your media delivered on time, we kindly ask:
1. Have both the interior and exterior 100% ready prior to our arrival. Remove personal items and visible clutter. Complete cleaning, staging, yard work, or last-minute repairs.
2. No vehicles in the driveway
3. Secure pets and keep them out of photo areas
4. No other appointments (showings or vendors) overlap with our scheduled time.
This allows us to focus on capturing beautiful images without interruption and ensures your appointment runs smoothly!
Our photographers capture your listing in its best light, but they do not move large items, clean, or declutter. If the home isn’t ready at the scheduled time, rescheduling or additional fees may apply.
Frequently Asked Questions
What is your turnaround time?
We know that time is of the essence in real estate, which is why we’re proud to offer a fast, reliable turnaround on all of our services.
All media is delivered by 5:00 pm the day after your appointment.
We understand how important it is to get your listing on the market quickly, and we’re committed to helping you meet your deadlines without sacrificing quality. Our streamlined editing process and dependable delivery ensure that you’ll have everything you need—on time, every time.
If anything ever delays your delivery (which is rare!), we’ll communicate with you proactively.
How do I receive my files?
Once your media is ready, you’ll receive an email from us with a direct Dropbox download link.
No login required — just click the link and your files will be ready to view and download immediately. All photos, videos, and other deliverables will be organized for easy access.
Having trouble accessing your files? No worries! If you experience any issues with the link, or if Dropbox isn’t convenient for you, just let us know. We’re happy to provide your files in the easiest and most accessible way for you.
We’re here to make the process smooth from start to finish!
When and how do I pay?
An invoice is emailed after services are delivered, powered by Square. You can securely pay by credit card using the link provided.
You can expect to receive your invoice 2–3 weeks after your appointment. If you need an invoice sooner or have any questions about billing, feel free to reach out.
Do I need to be at the property?
Not unless you prefer to! We have SentriLock access, so with prior approval, we can access the home on our own for a seamless experience.
What if I need to cancel or reschedule?
We understand things happen. Please provide at least 24 hours notice to avoid a cancellation fee.
Day-of cancellations (less than 24 hours notice) are subject to a $50 cancellation fee per service to cover the time and resources reserved for your appointment.
We appreciate your understanding and cooperation in helping us keep our schedule running smoothly!
What if I have a pet at the property?
We love furry friends—but for everyone’s safety and to ensure the best results, we kindly ask that pets be secured or removed from the areas being photographed. Pets can sometimes accidentally get into shots, distract the photographer, or cause delays. If possible, keep them in a crate, a closed room not being photographed, or take them off-site during the appointment. View or Pet Guide for more pet tips.
Bonus Tip: Be sure to tuck away food bowls, pet beds, and toys before we arrive for a clean, clutter-free look!
Do you edit items out of photos?
We provide professional editing for all photos to ensure they look bright, clean, and polished. However, we do not remove or digitally alter permanent fixtures, furniture, clutter, cords, or objects.
Our goal is to showcase your home in the best possible light while still accurately representing the property. If you have special editing requests—like removing objects from photos—additional services may be available for an extra fee. Just reach out, and we’ll be happy to talk through your options!
Can I add on a service at the time of my appointment or later?
Absolutely! If you’d like to add a service on the day of your appointment, let your photographer know as early as possible—they’ll do their best to accommodate your request, depending on the schedule and availability.
If you’d like to add services after your appointment, such as Virtual Twilight or Virtual Staging you can simply contact us and we’ll be happy to help!
Do you offer same-day appointment scheduling?
At this time, we do not offer same-day appointments. Our scheduling closes for the following day at 5:00 pm, so we’re unable to book anything last-minute beyond that cutoff.
However, we’re always happy to get you on the schedule for the next available day, depending on availability. Just reach out, and we’ll do our best to accommodate your timeline!
Do you offer rush services or same-day delivery?
We understand that sometimes things are urgent, and we’re always happy to help when possible.
While we are unable to rush all services due to editing and processing times, we can look into rushing Standard Interior and Exterior Photos when needed.
If you’re in a time crunch, let us know as early as possible. We’ll check availability and do our best to accommodate your request!
What happens if there’s bad weather on the day of my appointment?
If inclement weather arises on the day of your appointment, our team will assess conditions early and contact you as soon as possible. For more information, visit our Weather Delay page.
Make the Most of Your Appointment
Maximize the Value of Your Listing with Powerful Add-On Services